We want the pass to earn its keep. If it doesn’t, we’ll make it right.
If a place we vouched for lets you down on the basics — permanently closed, or the hours we listed were wrong — tell us and we’ll refund your pass for that city. Email support@vouch.travel with your account email and what happened. We review every request personally and don’t make you jump through hoops.
If you bought a city pass or Passport and haven’t meaningfully used it, email us within 14 days for a full refund. Where local consumer law gives you stronger rights, those apply.
The Passport is a one-time purchase for the period stated at checkout; it doesn’t auto-renew. If it’s ever changed to a renewing subscription, you’ll be told clearly and can cancel before renewal.
Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days depending on your bank.
Any refund question: support@vouch.travel.