Support

I bought a city and it's locked again

Your purchase lives with your Apple ID and is never lost. In the app: You → Restore purchases. Everything you own comes back in seconds — including on a new phone.

How do purchases work?

Each city is a one-time purchase — yours forever, no subscription. Reading names and every voice's Nº1 pick is always free; owning the city unlocks every word, every insider Move, the day planner and Ask.

What is the free city?

One city of your choice is free forever — our welcome gift. You can move it once by claiming another city before you've purchased anything.

A place closed or moved

Tell us. Operational truth is the whole point of Vouch — we verify and correct fast. Email the place name and city to the address below.

Refunds

Purchases are processed by Apple; refunds are requested from Apple at reportaproblem.apple.com.

Contact

Anything else: nicolas.helo@gmail.com — a human reads every message.